Return & Refund Policy

Last updated: August 2026

Nature of what we sell

Travel is not a returnable product. Once we book flights, hotels, tours, transfers or visas on your behalf, we commit those funds to airlines and suppliers who apply their own, often non-refundable, terms. Any refund we can offer therefore depends on what our suppliers release back to us.

Cancellation charges

If you cancel a confirmed tour booking, the charges below apply (as a percentage of the tour fare), matching our Booking Terms & Conditions:

• More than 31 days before departure — loss of deposit
• 15–30 days before departure — 50% of the fare, or the deposit, whichever is higher
• 8–14 days before departure — 80% of the fare
• 7 days or fewer, or no-show at the airport — 100% of the fare

Cancellation takes effect on the working day we receive your written notice by email.

If we cancel

If we cancel a tour — for example because a minimum group size is not reached — you receive a full refund of everything you have paid us. Where a change or cancellation is caused by events beyond our control (see "force majeure" in our Booking Terms), we refund whatever our suppliers release, but no further compensation is due.

What is not refundable

• Air tickets and other services already issued or made non-refundable by the supplier.
• Visa, OCI and consular fees, and any third-party processing charges already paid.
• Services you choose not to use during your trip — flights, meals, accommodation, sightseeing or transfers.
• Bank charges, card fees or currency-conversion differences on the original payment.

How to request a refund

Email your cancellation and refund request to [email protected] with your booking reference and the name on the booking. We will confirm the applicable charge, seek any refundable amounts from our suppliers, and let you know the net amount due to you.

How refunds are paid

Approved refunds are paid back to the original method of payment, in the currency of the original transaction. Supplier-dependent refunds are released to you as and when our suppliers return them, which for airlines in particular can take several weeks. Our own processing typically takes up to 14 working days once amounts are confirmed.

Visa applications

Our service fee for preparing a visa or OCI application is refundable only if we have not yet begun work. Government and consular fees are set by the relevant authority and are not refundable once paid, whatever the outcome of the application.

Questions about a refund? Email [email protected] or call 04-261 0642.