Frequently Asked Questions

Tell us what you have in mind — through the “Design your journey” form, on WhatsApp, or by calling the office — and our team gets back to you, usually within one working day, with a plan and a quote. Once you're happy with it, we confirm the booking and handle every detail from there.

Yes — it's a big part of what we do. Beyond our ready-made packages we build trips around exactly what you want: your dates, your pace, your budget and the things you care about. Start with “Design your journey” and we'll shape it with you.

The earlier the better for flights, peak seasons and group departures — a few months ahead usually gives the most choice and the best fares. That said, we handle short-notice trips too; just tell us your dates and we'll see what's possible.

Absolutely. We arrange family holidays, multi-generation groups, pilgrimages, incentive trips and corporate events. For events and MICE work, see our MICE & Events page — or just ask.

The “from” price on a package is a guide to what that trip typically starts at. Your final price depends on your travel dates, room type, group size and the live flight fares at the time — which we confirm for you in a written quote before anything is booked.

We'll set out the payment options and any deposit clearly when we send your quote. Nothing is charged until you've approved the plan and the price.

Yes. We're an IATA-accredited ticketing agent and can issue flights on all major airlines — on their own or as part of a package.

Yes. We advise on the requirements for your destination and can process many visas for you. Bring your documents and we'll guide you through the paperwork.

Yes. Identity documents are collected through a secure, consent-based form that sends them only to our own system — never through chat or email — and they aren't kept any longer than needed.

More than 30 countries across Asia, the Middle East, Europe, Africa, the Americas and Oceania — plus in-depth trips closer to home across Malaysia. If you don't see a destination on the site, ask us; we very likely arrange it.

Yes — MOTAC, IATA, MATTA and MITTA approved. We're Five A Travel Tours Sdn. Bhd. (Registration 199401018321 / 304000-X), Tourism Licence 3179, IATA 20308750, operating from Penang since 1994.

Yes — you're very welcome. We're at 50, China Street, George Town, Penang. Our hours are Mon–Fri 9:30am–6:30pm and Sat 9:30am–4:30pm, with on-call support after hours for urgent matters; closed Sundays and public holidays.

Our team — and this website — will look after you in English, Bahasa Malaysia, Tamil, Hindi and Mandarin.

You'll have a real person to call who already knows you and your trip. That after-the-sale support — and an on-call line for genuine emergencies — is a big part of why so many of our customers have travelled with us for years.

It depends on the trip and the airlines' and suppliers' own terms, which we always explain before you book. You can read our general Refund Policy on the site, or ask us about a specific booking.